Privacy Policy

1. Introduction

Vantage Lane Ltd ("we," "our," or "us") operates the Vantage Lane Driver mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, phone number, profile photo
• Driver Documentation: Driver's license, vehicle registration, insurance documents, PCO/PHV license
• Banking Information: Bank account details for payment processing
• Identity Verification: Government-issued ID for verification purposes

2.2 Location Data

• Real-time Location: We collect your precise location when you are online and available for jobs
• Trip Routes: GPS coordinates during active trips for navigation and trip tracking
• Location Tracking: Only active when you are online in the app. Tracking stops automatically when you go offline

2.3 Usage Data

• Device information (model, operating system, unique device identifiers)
• App usage statistics and performance data
• Job acceptance/completion history
• Earnings and payment history

2.4 Camera and Photos

• Profile photos uploaded by you
• Document photos (license, insurance, vehicle documents)
• Photos are only accessed when you explicitly choose to upload them

3. How We Use Your Information

We use collected information for:

• Job Matching: Connecting you with nearby transportation requests
• Navigation: Providing turn-by-turn directions to pickup and destination points
• Payment Processing: Calculating earnings and processing payments
• Safety and Security: Verifying driver identity and maintaining platform safety
• Customer Support: Responding to your inquiries and resolving issues
• Legal Compliance: Meeting regulatory requirements for transportation services
• Service Improvement: Analyzing usage patterns to improve the App

4. Information Sharing

We share your information only in the following circumstances:

4.1 With Passengers

• Your first name and profile photo
• Your vehicle information
• Your real-time location during active trips
• Your phone number (for trip-related communication)

4.2 With Service Providers

• Payment processors (for earnings disbursement)
• Cloud storage providers (AWS, Supabase)
• Analytics services (for app performance monitoring)
• Map and navigation services (Google Maps, Mapbox)

4.3 Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• In connection with regulatory compliance (Transport for London, etc.)

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures:

• Encryption of data in transit (TLS/SSL)
• Encrypted storage of sensitive information
• Secure authentication (email/password with optional biometric login)
• Regular security audits and updates

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Disable location tracking by going offline
• Data Portability: Receive your data in a portable format

To exercise these rights, contact us at privacy@vantage-lane.com

7. Data Retention

We retain your information:

• Active Account: While your account is active
• After Deletion: Up to 90 days for legal and accounting purposes
• Legal Requirements: Longer if required by law (tax records, etc.)

8. Children's Privacy

The App is not intended for users under 18 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification.