Required
- 01Black or navy business suit
- 02White dress shirt
- 03Black tie
- 04Black formal shoes
- 05Jacket worn at meet, wait, luggage & goodbye
- 06Clear, professional spoken English
Driver Network
Every passenger should receive the same exceptional standard of service, regardless of which approved chauffeur completes the journey.
These standards are mandatory — for every journey on the Vantage Lane Driver Network.
Full suit · Jacket · Tie
Visible before the door opens.
01 — Presentation
Every chauffeur represents Vantage Lane from the moment they become visible to the passenger.
A full suit includes the jacket.
Shirt and trousers alone are not acceptable Vantage Lane attire.
01
Meeting a passenger, waiting outside the vehicle, Meet & Greet, assisting with luggage, opening doors, and saying goodbye at the destination. A shirt and trousers alone do not constitute acceptable Vantage Lane attire. A champagne-gold Vantage Lane tie is planned as a future network-wide uniform standard.
02
Excellent hygiene and grooming. Clean hair and facial hair, clean hands and nails, clothing free from odours. Fragrance must be subtle — strong perfume or aftershave that affects passenger comfort is not permitted. Clear, professional spoken English is required for every journey — passengers must be able to communicate confidently with their chauffeur.
02 — Fleet
Vehicle age alone does not guarantee acceptance. Every vehicle is individually reviewed for specification, colour, interior, condition and presentation.
Business Class
2023 or newer
Business Class
2023 or newer
First Class
2023 or newer
First Class
2023 or newer
Premium SUV
2023 or newer
MPV
Current gen. only
03 — Vehicle ready
A premium vehicle presented dirty is not a premium service. The cabin must feel composed before the passenger enters.
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02
03
04
05
06
04 — Service
The passenger should never search for the chauffeur, load their own luggage, or knock on a window for attention.
House ritual
Present before they look for you.
Fully prepared before scheduled pickup. Visible, professional, ready to receive.
Open passenger doors at pickup and destination. Powered doors still require assistance.
Greet → assist → load → open door. At drop-off: unload and present luggage.
Full suit. Tablet name board (not a phone). Flight monitoring and calm escort to the vehicle.
Safe stop, door service, belongings checked, thank the passenger, close in the Driver App.
05 — Journey Experience
Preferences appear in the Driver App. Review the Journey Brief before every pickup — never replace passenger choices with personal ones.
Pref · 01
Read the passenger. Preferences are not obligations to keep talking. Clear professional English is mandatory on every journey.
Pref · 02
Background level only. Passenger requests always take priority.
Pref · 03
Set before boarding where reasonably possible.
On request
Lights off, no photos, no public name calling, driver stays inside.
Ride in the front passenger seat for comfort or sensitivity.
Smoother, gentle driving with soft acceleration & minimal braking.
Driver will NOT touch bags or doors. Full privacy.
06 — Trust
Discretion, platform loyalty and professional conduct are the foundation of every journey — and of every chauffeur's place in the network.
01
What happens in the vehicle stays in the vehicle — forever, including after network departure.
02
Passenger details exist only to complete the assigned journey. Not a marketing list.
03
No private cards, direct rates or bypassing Vantage Lane. Preferred Chauffeur stays on-platform.
04
Safety, smoothness, comfort. No aggression, road rage or unsafe phone use.
05
Phone is an operational tool only. No smoking or vaping in network vehicles — ever.
07 — Vantage Ready
The chauffeur is responsible for confirming the full checklist before service begins.
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03
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05
08 — The principle
The passenger chooses the experience. Vantage Lane communicates it. The chauffeur delivers it.
Every journey. Every passenger. Every time.
That is the Vantage Lane Standard.
Driver App
Scan to install on your phone — iOS and Android. Review the Journey Brief in the Driver App before every pickup.
Open download page